Crystal Chem-Dry Frequently Asked Questions

  1.   What do you clean?
  2.   Do you guarantee your work?
  3.   How fast can I expect my carpet to dry?
  4.   Do you give exact appointment times?
  5.   When I get my carpet cleaned the spots reappear in a week or the carpet gets dirty faster.
  6.   Are your products safe for children and pets?
  7.   Why do all your packages come with carpet protectant? 
  8.   What is your minimum charge & what forms of payment do you accept?
  9.   How long does your process take?
10.   What is your availability?
11.   Why do you charge by the square foot not by the room?
12.   Will you move furniture?
13.   I haven’t had my carpet cleaned for 6 years what can I expect?
14.   Can you remove spots? Red, paint, ink, coffee, juice, blood Etc.
15.   Can you treat pet urine?
16.   What is that dark line around the walls, stairs, under doorways and around vents?
        Can you remove them?
17.   Can you remove bleach spots?
18.   Can we buy the World Famous Chem-Dry professional spot remover from you?
19.   Are you different from other Chem-Dry franchises?

• What do you clean?
  Carpet, upholstery, rugs, spots, urine, filtration line, small water leak issues, boats,
  campers and automobiles.
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• Do you guarantee your work?
  Absolutely!! I do not think you should hire a carpet cleaner if they don’t. Our Guarantee:
  If you are not happy with our work we will reclean the area for free. If you are still not
  pleased you pay nothing.
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• How fast can I expect my carpet to dry?
  In most cases within 3 hours. It depends on the weather, air circulation and temperature.
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• Do you give exact appointment times?
  Yes. Do to the nature of our service some homes may take more or less time than
  anticipated. Also road conditions and traffic may upset our schedule.  If we are going to
  be early or late we will call to let you know the status. If you are at work or running
  errands we can call when we are on our way so you can meet us instead of waiting.
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• I have had my carpet cleaned in the past and the spots reappear in a week or the carpet gets
  dirty faster. How do you solve these problems?
  Lets start with the reappearing spots, spots usually "wick back" from overwetting our process uses
  less solution and dries faster to help prevent these reoccuring spots.  Rapid resoiling is usually caused
  by soapy residue left in the carpet the soap attracts dirt. Our solution "The Natural" uses no soap and
  leaves no dirt attracting residue.
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• Are your products safe for children and pets?
  Yes. Our solution “The Natural” is a neutral ph, uses ingredients copied from mother nature
  and is completely safe.
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• Why do all your packages come with carpet protectant?
  Carpet protecton is, in many ways, more important than carpet cleaning. While cleaning will remove
  soil today, Chem-Dry's Carpet Protectant will allow vacuuming to remove 50-60% more dry particulate
  soil while also helping to prevent spots and spills from becoming permanent stains tomorrow.
  

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• What is your minimum charge & what forms of payment do you accept?
  $150.00. Cash, Checks, Visa, Mastercard, American Express and Discover.
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• How long does your process take?
  An average home takes between 2 1/2 and 3 hours to clean.
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• What is your availability?
  We do residential work Monday – Saturday.  Commercial work Monday – Saturday,
  Sundays on a case by case basis.
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• Why do you charge by the square foot not by the room?
  We only charge for the area that is cleaned. If you only want traffic lanes cleaned why
  should you pay for the whole room?
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• Will you move furniture?
  Yes. We will move light objects: most sofas, chairs, endtables, cribs, Etc. We do not
  move bedroom furniture, pianos, organs, entertainment centers, any electronics, china
  cabinets Etc.
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• I haven’t had my carpet cleaned for 6 years what can I expect?
  I get this question a lot. Despite what someone told you carpet does not wear like iron.
  If you have children, pets or wear your shoes in the house you should have your carpet
  cleaned every 6 months. Your carpet needs to be cleaned before the damage is done
  like traffic lane graying. While your carpet will be clean and look better some damage
  may be irreversible.
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• Can you remove spots? Red, paint, ink, coffee, juice, blood Etc.
  If you blotted the excess and called us right away we have an excellent chance of complete
  removal. The ability to remove spots depends a lot on how long the spot has been there.
  Do you know what it is? Have you tried household products to remove it?  Some times
  the method you are using to remove the spot actually makes it permanent. And household
  products sometimes can get out the spot but leave a bleach mark instead.
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• Can you treat pet urine?
  Yes. We have a product called PURT ( Pet Urine Removal Treatment). We use a 2 visit
  process to remove urine. If you pet is urinating in your house it is probably in more areas
  than you are aware of.  Urine fluoresces under black light.  We will examine your carpet
  with a black light to find the urine, treat the urine spots and the pad. PURT is an oxidizer,
  oxidizers work by adding oxygen to a stain or odor molecule and eventually breaking that
  molecule into fragments. In most cases the process is  complete in 2 to 3 days. We schedule
  a carpet cleaning and sanitizing 3 to 5 days after the PURT treatment.
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• What is that dark line around the walls, stairs, under doorways and around vents?
  Can you remove them?
  Filtration Line is a term used to describe dark, grayish lines that may appear on carpet around
  baseboards, under doors, along the edges of stairs and possibly away from walls where
  plywood subflooring materials have been joined. This has become a common problem today
  because homes are much more airtight than in the past. Filtration soil may be fireplace or
  automobile emissions, residue from furniture polishes, fine sand or clay particles, cooking oils,
  a host of other soils or a combination of soils that can accumulate on the carpet face fibers in
  areas with a concentrated flow of air over the carpet or through tiny cracks or other open
  areas under the carpet. The soiling condition can occur quickly, or it may develop over a
  period of months or years. The level of soiling is dependent upon the volume of airflow and
  the level of pollutants in the air. Filtration soiling is not a result of the quality of carpet selected.
  The condition will obviously appear more pronounced on lighter colorations than darker
  colorations.  The complete removal of  contaminants from the soiled areas can be complicated,
  depending on the type of contaminant materials present. The very fine soil strongly attaches to 
  carpet fibers. In most cases filtration soil will not be removed by general cleaning. To break
  these soil fiber bonds and rinse the soil away, we use a solution designed for filtration soil removal,
  agitate the area by hand, allow sufficient dwell time and rinse the area completely. After the
  filtration line is removed we thoroughly clean the carpet.
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• Can you remove bleach spots?
  Generally we are successful in color matching spots less than the size of a quarter.
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• Can we buy the World Famous Chem-Dry professional spot remover from you?
  Yes. We charge 20.00 for 1 can or 30.00 for 2 cans all cans are 22 ounce.
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• Are you different from other Chem-Dry franchises?
  All franchises are Independently Owned & Operated.
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